Shadows and Light Await

Effective Date May  23, 2025
 

At OmbroUmbraLabs, we want to make sure you feel confident and informed about our return and refund policy. We know that sometimes things don’t work out as planned, so we appreciate you taking a moment to read through these guidelines.

First off, let’s talk about digital downloads. Once you purchase a digital product, it’s considered a final sale. Because these items are instantly accessible, we can’t accept returns or exchanges on them. We appreciate your understanding here!

Now, if you've purchased one of our wearable items and are not completely satisfied, we’re here to help! You can return these items within 90 days of your purchase, as long as they’re in their original condition—unworn, unwashed, and free from defects. To make your return smooth and efficient, please include the original receipt with your package.

Here’s how to get started with your return: First, add the original packing slip to your return package. This helps us quickly identify your order. Then, make sure to circle the item(s) you’re returning on the packing slip so we can process your request accurately.

Once we receive your returned items and confirm they meet our return criteria, we’ll issue a refund directly to the credit card you used for the purchase. This way, you’ll get your money back quickly and easily.

Please pack your return items securely in their original packaging to prevent any damage during shipping. We recommend using a reliable shipping method to ensure your return arrives safely. Just a quick note: all return packages need to be prepaid, as we don’t accept returns sent via COD (cash on delivery).

Thank you for taking the time to understand our policies! We’re committed to providing you with the best shopping experience possible. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team. We’re always here to help! return policy